Privacy Policy

Last Updated: June 15, 2023

1. Information We Collect

1.1 Personal Data

We may collect personal identification information, including but not limited to:

• Name, email address, phone number, and address
• Payment information (processed through secure third-party payment processors)
• Service preferences and aquarium details
• Communication records between you and our team

1.2 Technical Data

When you visit our website, we automatically collect certain information, such as:

• IP address and browser type
• Operating system
• Pages viewed and time spent on our website
• Referral sources
• Device information

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may limit your use of certain features on our website.

2. How We Use Your Information

We process your personal data for the following purposes:

• Providing and managing aquarium cleaning services
• Processing payments and maintaining accounting records
• Communicating with you about appointments, service updates, and promotions
• Improving our website and services
• Analyzing usage patterns and trends
• Complying with legal obligations
• Resolving disputes and troubleshooting problems

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual necessity: To fulfill our contractual obligations to you when providing our services
• Legitimate interests: To operate our business and improve our services
• Consent: Where you have explicitly agreed to the processing of your data
• Legal compliance: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We may share your personal information with:

• Service providers: Third parties that help us operate our business and deliver services (payment processors, hosting providers, etc.)
• Professional advisors: Accountants, lawyers, and consultants as necessary
• Authorities: Government bodies, regulators, and law enforcement agencies when required by law
• Business partners: In case of a merger, acquisition, or business transfer

We do not sell your personal data to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Secure data storage systems

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When determining appropriate retention periods, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Applicable legal requirements

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request information about the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request limitation of processing of your personal data
• Data portability: Request transfer of your personal data to you or a third party
• Objection: Object to processing of your personal data
• Withdraw consent: Revoke previously given consent at any time

8. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). This means:

• We process your data lawfully, fairly, and transparently
• We collect data for specified, explicit, and legitimate purposes
• We minimize the data we collect to what is necessary
• We keep your data accurate and up to date
• We implement appropriate security measures
• We respect your data subject rights

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy regularly.